Shipping policy
Last updated: June 13, 2026
At Lunalo, we want your shopping experience to be clear, comfortable and safe from the very beginning. In this Shipping Policy, we explain how we manage orders, preparation times, delivery and package tracking.
1. Shipping areas
We ship to the countries and regions available during the checkout process in our online store.
Before completing your order, you will be able to check whether shipping is available for the address entered.
Delivery times may vary depending on the destination country, city, logistics availability, order volume and possible circumstances external to transport.
2. Free shipping
Currently, all orders placed on lunalo.store include free shipping.
No additional shipping costs will be added at checkout unless expressly stated otherwise before confirming the order.
3. Order preparation time
Once payment has been confirmed, we will prepare your order within an estimated period of:
1 to 3 business days
Orders are not prepared or shipped on weekends or public holidays.
During periods of high demand, special promotions or specific campaigns, this period may be slightly extended.
4. Estimated delivery time
Once the order has been prepared and shipped, the estimated delivery time may vary depending on the destination area.
The usual delivery times are as follows:
| Shipping area | Estimated delivery time |
|---|---|
| Europe | 7 to 15 business days |
| North America | 8 to 18 business days |
| Latin America | 12 to 25 business days |
| Asia | 7 to 15 business days |
| Oceania | 10 to 20 business days |
| Africa | 15 to 30 business days |
These timeframes are estimates and may vary depending on the country, city, logistics availability, order volume, customs checks or possible transport-related incidents.
In some destinations, the order may arrive earlier than the indicated timeframe. However, in exceptional cases, delivery may be delayed due to circumstances beyond Lunalo’s control, such as local holidays, weather conditions, high demand, logistics controls, carrier incidents or international situations affecting transport.
In any case, we will respect the consumer rights that legally apply under the relevant regulations.
5. Order tracking
All orders include a tracking number.
When your order is shipped, you will receive tracking information at the email address used during the purchase.
With this number, you will be able to check the status of your package and view available updates during the delivery process.
Please note that, in some cases, tracking information may take a few days to update correctly after the order has been prepared.
6. Shipping address
The customer is responsible for entering the shipping details correctly when placing the order.
Before confirming the purchase, please check that the address, postal code, city, country, phone number and email address are correct.
If you detect an error in the address after placing the order, please contact us as soon as possible at:
We will do our best to help you, but we cannot guarantee changes if the order has already been prepared or shipped.
7. Undelivered orders
If the order cannot be delivered due to an incorrect address, absence of the recipient, refusal of the package or inability of the carrier to contact the recipient, the package may be returned, temporarily held or delayed.
In this case, the customer must contact us so that we can review the situation and find the best possible solution.
If the order is returned due to reasons attributable to an incorrect or incomplete address, refusal of the package or repeated inability to deliver, we may review the case and inform the customer of the available options.
8. Delivery delays
Although we work to ensure that orders arrive within the estimated timeframe, occasional delays may occur due to causes beyond our control.
If your order takes longer than expected, you can write to us at:
Please include your order number and the email address used for the purchase so we can review the shipping status more quickly.
If a relevant delivery incident occurs, we will review the case and inform you of the available options in accordance with applicable regulations and our sales policies.
9. Order marked as delivered
If the tracking information indicates that the order has been delivered but you have not received it, we recommend checking first:
The address provided in the order.
Whether another person at your address has received the package.
Mailbox, reception, concierge or usual delivery areas.
Carrier notifications.
If, after checking this, you still cannot locate the package, contact us at:
We will review your case and tell you the next steps.
10. Customs, taxes and additional charges
In certain countries or regions, the order may be subject to taxes, duties, import fees or customs procedures.
These costs, if any, will be the responsibility of the customer unless expressly stated otherwise during the checkout process.
Lunalo is not responsible for delays caused by customs controls or import procedures in the destination country, although we will try to help you review any issue related to your shipment.
11. Contact
For any questions related to shipping, tracking or incidents with your order, you can write to us at:
We will try to respond within 24 to 48 business hours.