Términos del servicio
Last updated: June 13, 2026
Welcome to Lunalo.
These Terms of Service govern the access, browsing and use of the website www.lunalo.store, as well as the purchase of products offered through our online store.
By accessing, browsing or using our website, or by placing an order, you agree to comply with these Terms of Service, our Privacy Policy, our Shipping Policy and our Return & Refund Policy.
If you do not agree with these terms, we recommend that you do not use this website or place orders through it.
These terms do not limit any legal consumer rights that may apply to you.
1. Store information
Lunalo’s contact details are:
Trade name: Lunalo
Website: www.lunalo.store
Contact email: lunalo-@hotmail.com
For any questions related to orders, products, shipping, returns or incidents, you can contact us through the email address indicated above.
2. Use of the website
By using this website, you agree to use it in an appropriate, lawful and responsible manner.
You are not allowed to use the website to:
Carry out illegal or fraudulent activities.
Enter false, incomplete or third-party data without authorisation.
Attempt to alter, damage or interfere with the operation of the website.
Copy, reproduce or use Lunalo content without authorisation.
Place orders for fraudulent or unauthorised purposes.
We reserve the right to limit, suspend or block access to the website if we detect improper, fraudulent or unlawful use, or use contrary to these terms.
3. Minimum age
To place orders in our online store, you must be at least the legal age of majority in your country of residence or have authorisation from your parent, guardian or legal representative.
By placing an order, you declare that you have sufficient legal capacity to enter into a contract.
4. Products
At Lunalo, we try to display our products as accurately as possible, including images, descriptions, features and relevant details.
However, there may be small variations between the product shown on screen and the product received, especially in colours, shades, size perception or visual appearance, due to device settings, screen configuration or lighting.
We reserve the right to modify, update, replace or remove products from the store at any time without prior notice.
Product availability may vary depending on stock, logistics providers, demand or external circumstances.
5. Prices
Prices shown on the website will be indicated in the applicable currency and may include or exclude taxes depending on the configuration applicable at the time of purchase.
Lunalo reserves the right to modify prices, discounts, promotions and offers at any time.
The applicable price will be the price displayed at the time the order is confirmed, except in cases of obvious pricing errors, technical errors or incidents beyond Lunalo’s control.
If a clear pricing error is detected after an order has been placed, we will contact you to inform you and offer you the possibility of confirming the order at the correct price or cancelling it with a full refund.
6. Promotions and discounts
Lunalo may offer discounts, promotions, promotional codes or special offers from time to time.
These promotions may be subject to specific conditions, such as limited duration, limited units, country restrictions or incompatibility with other discounts.
We reserve the right to modify, suspend or cancel promotions if technical errors, fraudulent use or circumstances justifying it are detected.
7. Purchase process
To place an order, you must follow the process indicated on the website, enter the requested data and confirm payment.
Before completing the order, it is the customer’s responsibility to check that all data entered is correct, especially:
Full name.
Shipping address.
Postal code.
City and country.
Contact email.
Phone number.
Selected product.
Quantity.
Once the order has been placed, you will receive a confirmation at the email address provided during the purchase.
Order confirmation does not necessarily mean that the order has already been shipped. The order will be prepared and shipped according to the timeframes indicated in our Shipping Policy.
8. Payment
Payments are processed through the payment methods available in our online store at the time of purchase.
The customer declares that they are authorised to use the selected payment method and that the data provided is correct, complete and up to date.
Lunalo does not directly store full bank card details. Payments are processed through secure payment platforms integrated into the store.
If payment is not authorised, is rejected or a suspicious transaction is detected, Lunalo may cancel the order.
9. Shipping and delivery
Orders will be shipped to the address provided by the customer during the purchase process.
Preparation and delivery times are detailed in our Shipping Policy.
The delivery times indicated are estimates and may vary depending on country, city, logistics availability, order volume, customs checks, local holidays, weather conditions, carrier incidents or external circumstances.
If delays occur, we will try to help you review any issue related to your shipment.
The risk of loss or damage to the product passes to the customer when the order has been physically delivered to the customer or to a person authorised by the customer to receive it.
10. Incorrect or incomplete address
The customer is responsible for providing a correct, complete and up-to-date shipping address.
If the order cannot be delivered due to an incorrect address, absence of the recipient, missing information, refusal of the package or inability to contact the customer, the package may be held, returned or delayed.
If you notice an error in the address after placing the order, you must contact us as soon as possible at:
We will do our best to help you, but we cannot guarantee changes if the order has already been prepared or shipped.
11. Cancellations
If you wish to cancel an order, you must contact us as soon as possible at:
We will try to help you as long as the order has not yet been prepared or shipped.
We cannot guarantee cancellation if the order is already in the logistics process, has been prepared or has been shipped.
If the order has already been shipped, you may request a return in accordance with our Return & Refund Policy.
12. Returns and refunds
Returns and refunds are governed by our Return & Refund Policy.
To request a return, you must contact us in advance at:
Returns sent without prior authorisation or without receiving return instructions will not be accepted.
Except in cases of defective products, damaged products or an error attributable to Lunalo, the direct return shipping costs will be borne by the customer, always in accordance with our Return & Refund Policy.
13. Right of withdrawal
If you purchase from the European Union or the United Kingdom, you may have the right to withdraw from your purchase within the legally established period, without giving any reason.
The exercise of the right of withdrawal, its conditions, deadlines and procedure are detailed in our Return & Refund Policy.
The product must be returned in good condition and without handling beyond what is necessary to check its features and functionality.
If the product shows a loss of value caused by misuse, damage, dirt, odours, missing components or improper handling, Lunalo may apply a proportional deduction to the refund amount.
14. Defective or damaged products
If you receive a defective, damaged or incorrect product, you must contact us as soon as possible at:
To review the incident, we may ask you for:
Order number.
Email address used for the purchase.
Photos or videos of the product received.
Photos of the packaging, where applicable.
A brief description of the problem.
Once the case has been reviewed, we will offer you an appropriate solution where applicable.
15. Legal warranty
Products sold by Lunalo are subject to the applicable legal warranty in consumer and user matters.
This warranty covers lack of conformity existing in the product in accordance with current regulations.
The warranty does not cover damage caused by misuse, improper handling, impacts, normal wear and tear, lack of care, improper washing, product modification or any action not attributable to an original defect.
16. Customs, taxes and additional charges
In certain countries or regions, the order may be subject to taxes, duties, import fees or customs procedures.
These costs, if any, will be the responsibility of the customer unless expressly stated otherwise during the checkout process.
Lunalo is not responsible for delays caused by customs controls or import procedures in the destination country.
17. Intellectual property
All content on the website, including texts, images, photographs, videos, designs, logos, graphics, icons, trade names, visual structure and brand elements, belongs to Lunalo or has been used with the corresponding authorisation or licence.
It is not permitted to copy, reproduce, distribute, modify, sell, exploit or use any content from the website without prior written authorisation from Lunalo.
Unauthorised use of our content may lead to the corresponding legal actions.
18. Comments, reviews and user content
If the customer leaves comments, opinions, reviews, ratings, images or other content related to our products or services, they declare that such content is truthful, lawful and does not infringe third-party rights.
Lunalo may use reviews or comments published by customers for informational, commercial or promotional purposes, always respecting applicable data protection and consumer rights regulations.
We reserve the right not to publish, edit or remove comments that are offensive, false, abusive, defamatory, discriminatory, fraudulent or contrary to the law.
19. Third-party links
Our website may contain links to third-party websites, platforms, tools or services.
Lunalo does not control and is not responsible for the content, policies, operation or practices of such external sites.
Access to third-party links is the responsibility of the user, who should review the corresponding terms and policies of those third parties.
20. Third-party tools and services
Our store may operate through third-party tools, applications, payment gateways, logistics services, technology platforms or integrations, including Shopify.
These tools allow us to operate the store, process payments, manage orders, improve the shopping experience and offer additional services.
Lunalo will not be responsible for incidents, errors, interruptions or technical problems arising exclusively from external services beyond our control, without prejudice to the rights that may correspond to the consumer.
21. Relationship with Shopify
Our online store operates using Shopify technology, which allows us to offer our products and services through the website.
However, any purchase made in our store is made directly with Lunalo.
Shopify is not the seller of the products offered in our store and is not directly responsible for the commercial relationship between the customer and Lunalo, without prejudice to the technological services it provides for the operation of the store.
22. Data protection
The processing of personal data is regulated in our Privacy Policy.
By using our website or placing an order, we inform you that your personal data may be processed in accordance with that policy and the applicable data protection regulations.
The data provided may be used to manage orders, payments, shipments, customer service, communications related to the purchase and, if the user accepts it or there is another valid legal basis, commercial communications.
23. Errors, inaccuracies or omissions
It may happen that the website contains typographical errors, inaccuracies or omissions related to products, prices, promotions, availability, images, shipping times or other content.
We reserve the right to correct errors, update information, modify content or cancel orders if we detect that there is an obvious error or incorrect information.
If the error affects an order already placed, we will contact you to inform you and seek an appropriate solution.
24. Limitation of liability
Lunalo will not be responsible for damages arising from:
Improper use of the website.
Incorrect use of the product.
Incidents caused by third parties beyond Lunalo’s control.
Delays resulting from causes external to the transport process.
Technical failures, interruptions or errors beyond our control.
Incorrect information provided by the customer.
Nothing in these terms will limit the rights legally granted to consumers and users under applicable regulations.
25. Prohibited uses
It is prohibited to use this website or its content for:
Illegal, fraudulent or misleading activities.
Infringing intellectual or industrial property rights.
Spreading viruses, malware or harmful code.
Carrying out attacks, scraping, abusive automation or unauthorised access attempts.
Collecting personal data from other users.
Impersonating identities.
Publishing offensive, false, defamatory or unlawful content.
Interfering with the proper operation of the website.
Lunalo may block or limit access to any user who breaches these conditions.
26. Service modifications
Lunalo reserves the right to modify, suspend or temporarily or permanently discontinue any part of the website, products, services, functionalities or content without prior notice when necessary for technical, commercial, legal or security reasons.
We will try to ensure that any relevant modification affects already confirmed orders as little as possible.
27. Changes to the Terms of Service
Lunalo may update or modify these Terms of Service at any time.
The current version will be the one published on this page, indicating the date of the latest update.
Continued use of the website after changes are published will imply acceptance of the new terms.
We recommend reviewing this page periodically.
28. Governing law
These Terms of Service will be governed by Spanish law, without prejudice to any rights that may correspond to the consumer under the applicable regulations of their country of residence.
In the event of a dispute, the parties will submit to the courts and tribunals that correspond according to the applicable consumer and user regulations.
29. Customer service and complaints
For any question, incident or complaint related to our products or services, you can contact us at:
Email: lunalo-@hotmail.com
We will try to respond within 24 to 48 business hours.
Complaints will be handled as soon as possible and, in any case, in accordance with the legally established deadlines.
30. Contact
If you have any questions about these Terms of Service, you can write to us at: